Shipping & Returns
Each item in our online store is marked as either a 'Standard Item', 'Large Item', 'Oversized Item' or an 'In-store Only Item', each of which have their own shipping and delivery costs and characteristics.
Orders over $60 - FREE standard shipping, $6 express shipping (excludes large & oversized items)
Orders under $60 - $8.99 standard shipping, $12.99 express shipping (excludes large & oversized items)
Store pickup - FREE
Orders containing large items - $14.99 standard shipping, express shipping unavailable
Orders containing oversized items - custom shipping cost required. After you place your order online as an 'in-store pickup', we will contact you regarding a customised shipping fee (minimum $14.99). Sometimes this fee is low, but if it's too high you can request a full refund.
NOTE: Sometimes we have to split your order and send multiple parcels, if this happens we will let you know and send through a tracking number for each parcel. When multiple parcels are sent we cannot guarantee that they will arrive at the same time.
For all shipping details, click here.
Orders placed before 9:30am that contain standard items only will be sent the same day if all items are in stock.
Orders containing large or oversized items are sent with a courier and picked up from our store one business day after we process them.
For orders with missing items, we may be able to transfer them from our second store location which can take between 1-3 days. If this happens with your order, we will contact you asap to let you know of the delay.
We do not send items on weekends or public holidays, an exception being the weeks leading up to Christmas. Thus, items ordered on Friday after 9:30am will be sent Monday.
Standard shipping - 1-6 business days
Express shipping - 1-4 business days
Large/oversized item standard shipping - 2-10 business days
NOTE: Delivery times may vary depending on your location, availability of items in your order, or during peak order periods.
Available up to 3 days after receiving your order provided that all products are unused and they're still in their original condition and packaging.
For change-of-mind returns:
- All return costs are paid by the buyer
- Original shipping costs are non-refundable
See the full returns and refunds policy here.