Shipping, Delivery & Returns

Shipping & Delivery

FREE SHIPPING for all orders over $60!*

*For orders containing Standard Items only.

Individual product pages will state whether the item is 'Standard Item', 'Large Item' or 'Oversized Item'.

All orders that total under $60 and contain Standard items only will have a $8.99 shipping cost.

Large items have a shipping cost of $14.99 per Large item up to a maximum of $29.98, regardless of the amount bought. All Standard items purchased with Large items are shipped for free :)

Oversized items do not have any flat rate charges associated as they can be quite expensive to ship. If you would like to have an Oversized item sent to you, contact us either before or after purchasing the items and we will figure out a reasonable and fair shipping cost.

Large items and In-Store Only items can only be sent to street addresses.

In-store Only Items are for pickup in-store only regardless of their size, weight and/or your location.

 

Item Type Provider Cost Includes
Standard Item
Australia Post or Sendle
$8.99 for orders under $60

FREE for orders over $60
$8.99 regardless of how many standard items are ordered
Large Item
Courier
$14.99 per item
Maximum charge of $28.98 per order. Free shipping for all standard items!
Oversized Item
Courier
Contact us for cost
Can be picked up in-store at either of our two stores. Alternatively, contact us for delivery.
In-store Only Item
n/a
n/a
In-store pickup only regardless of size, weight and/or your location.

 

Delivery Times

We strive to get our orders out as quickly as possible. Most orders are sent the same day they're ordered if ordered by 2pm, with the exception of larger items that require shipping via courier in which case they're picked up the next business day. In some cases we do need to transfer stock from our Taren Point store to fill orders with missing items, in this situation we would normally send the order one or two days later then normal depending on when we transfer stock. We will notify you if there are any hold ups with your order in any case.

Standard items are delivered with either Australia Post or Sendle, both of which have an estimated delivery time of 2-5 business days for most metro and regional areas, however for rural areas they can sometimes take longer.

Large items are sent via courier. Please allow 3-8 business days after dispatch for these services.

Delivery Acceptance

All orders over $50 value require a signature on delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order.

Delivery Areas

Standard items are delivered via the Australia Post network or Sendle and are home delivered where these services exist. In the case of Australia Post, if you're outside of their home delivery network they will deliver to the nearest post office and you will receive a card for collection.

Large items require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.

If we cannot arrange delivery to your location, we will have to arrange a refund for your order.

Reasons For Order Delays:

  • Entry of an incorrect or incomplete address during checkout.
  • Public holidays
  • Your order has been fulfilled using stock from both our stores.
  • In the event an order is flagged for verification we may need to get in contact via email and/or phone for more information. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder.
  • Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.

In the event of an order delay, we will contact you via phone and/or email to notify you of the reasoning behind the delay, and the estimated delay time.

Order Tracking

For information regarding tracking your order, visit the Track Your Order page.

International Shipping

We currently do not offer international shipping, however orders can be placed from overseas for delivery to an Australian address.

Returns & Refunds

Here at Fergo's Tackle World we do our utmost to ensure you have the best experience and customer service both online and in-store. We understand shopping online is completely different to shopping in-store and there may be times were you'd like to return or exchange a product.

We want to make the return process as easy and quick as possible. The policy below should give you a clear understanding of your options.

Damaged & Faulty Items On Delivery

Should you receive a product from us that is faulty or damaged that is not caused through your own fault, we will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can fix us up for the balance or if the difference in price is in your favour we can refund it or use the balance towards other items of your choice.

We can also refund you for the goods if they're damaged or faulty through no fault of your own. We will need the goods to be returned to us before issuing the refund, which we will pay the postage for.

Incorrect Orders

It's rare for us to make mistakes when packaging orders, however in the off chance that we do simply contact us so we can fix the mistake up asap. In the case of any goods needing to be returned, you will not be liable for the postage costs.

Change Of Mind Returns

If you receive your order and you change your mind about it because it's not fit for your purpose, as long as you contact us within 3 business days of your order being signed for on delivery, the goods are un-used and in original packaging we will happily sort things out.

In this case if you would like a refund instead of a swap for goods, we will happily refund you however the refund will be less the shipping cost paid by you. In the case that shipping was not paid (free shipping over $60) we will still reduce the refund amount by the minimum shipping amount to cover most of our costs.

For all change of mind returns, you will need to pay for return postage (registered with proof of delivery e.g. signature on delivery).

Purchase of gift vouchers are non-refundable and cannot be redeemed for cash.

Faulty Items & Warranty Claims

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

After a certain period of time of receiving your purchase and the product fails you may need to send your product direct to the supplier for warranty inspection. You can contact us for further advise on this should it be necessary. Goods that have failed will usually need to be inspected by supplier to determine if user error, misuse or genuine product failure whether it be minor or major.

Sending An Item Back To Us

For small items under 105cm in length you can easily organise postage back to us via Australia Post. For items bigger than that like rods or spearguns etc. you'll need to use a courier service. https://au.interparcel.com/ is a good option for this.

Please include a receipt in your return package for both proof of purchase and easy referencing. If you can't find it then please contact us before sending back the goods so we can confirm you've purchased the goods through us.

If you haven't already contacted us, please include a letter describing what you would like done with your return.

Our return address is:

Fergo's Tackle World
Shop 3d 145 King Street
Warrawong, NSW 2502

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