Shipping & Delivery
*For orders containing Standard Items only.
Individual product pages will state whether the item is 'Standard Item', 'Large Item' or 'Oversized Item'.
All orders that total under $60 and contain Standard items only will have a $8.99 shipping cost.
Large items have a shipping cost of $14.99 per Large item up to a maximum of $29.98, regardless of the amount bought. All Standard items purchased with Large items are shipped for free :)
Oversized items do not have any flat rate charges associated as they can be quite expensive to ship. If you would like to have an Oversized item sent to you, contact us either before or after purchasing the items and we will figure out a reasonable and fair shipping cost.
Large items and In-Store Only items can only be sent to street addresses.
In-store Only Items are for pickup in-store only regardless of their size, weight and/or your location.
|Standard Item||Australia Post or Sendle||$8.99 for orders under $60
FREE for orders over $60
|$8.99 regardless of how many standard items are ordered|
|Large Item||Courier||$14.99 per item||Maximum charge of $28.98 per order. Free shipping for all standard items!|
|Oversized Item||Courier||Contact us for cost||Can be picked up in-store at either of our two stores. Alternatively, contact us for delivery.|
|In-store Only Item||n/a||n/a||In-store pickup only regardless of size, weight and/or your location.|
Standard items are delivered with either Australia Post or Sendle, both of which have an estimated delivery time of 2-5 business days for most metro and regional areas, however for rural areas they can sometimes take longer.
Large items are sent via courier. Please allow 3-8 business days after dispatch for these services.
All orders over $50 value require a signature on delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order.
Standard items are delivered via the Australia Post network or Sendle and are home delivered where these services exist. In the case of Australia Post, if you're outside of their home delivery network they will deliver to the nearest post office and you will receive a card for collection.
Large items require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.
If we cannot arrange delivery to your location, we will have to arrange a refund for your order.
Reasons for order delays:
- Entry of an incorrect or incomplete address during checkout.
- Public holidays
- Your order has been fulfilled using stock from both our stores.
- In the event an order is flagged for verification we may need to get in contact via email and/or phone for more information. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder.
- Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
In the event of an order delay, we will contact you via phone and/or email to notify you of the reasoning behind the delay, and the estimated delay time.
For information regarding tracking your order, visit the Track Your Order page.
We currently do not offer international shipping, however orders can be placed from overseas for delivery to an Australian address.