Returns & Refunds
Here at Fergo's Tackle World we do our utmost to ensure you have the best experience and customer service both online and in-store. We understand shopping online is completely different to shopping in-store and there may be times were you'd like to return or exchange a product.
We want to make the return process as easy and quick as possible. The policy below should give you a clear understanding of your options.
Damaged & Faulty Items On Delivery
Should you receive a product from us that is faulty or damaged that is not caused through your own fault, we will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can fix us up for the balance or if the difference in price is in your favour we can refund it or use the balance towards other items of your choice.
We can also refund you for the goods if they're damaged or faulty through no fault of your own. We will need the goods to be returned to us before issuing the refund, which we will pay the postage for.
It's rare for us to make mistakes when packaging orders, however in the off chance that we do simply contact us so we can fix the mistake up asap. In the case of any goods needing to be returned, you will not be liable for the postage costs.
Change Of Mind Returns
If you receive your order and you change your mind about it because it's not fit for your purpose, as long as you contact us within 3 business days of your order being signed for on delivery, the goods are un-used and in original packaging we will happily sort things out.
In this case if you would like a refund instead of a swap for goods, we will happily refund you however the refund will be less the shipping cost paid by you. In the case that shipping was not paid (free shipping over $60) we will still reduce the refund amount by the minimum shipping amount to cover most of our costs.
For all change of mind returns, you will need to pay for return postage (registered with proof of delivery e.g. signature on delivery).
Purchase of gift vouchers are non-refundable and cannot be redeemed for cash.
Faulty Items & Warranty Claims
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
After a certain period of time of receiving your purchase and the product fails you may need to send your product direct to the supplier for warranty inspection. You can contact us for further advise on this should it be necessary. Goods that have failed will usually need to be inspected by supplier to determine if user error, misuse or genuine product failure whether it be minor or major.
Sending An Item Back To Us
For small items under 105cm in length you can easily organise postage back to us via Australia Post. For items bigger than that like rods or spearguns etc. you'll need to use a courier service. https://au.interparcel.com/ is a good option for this.
Please include a receipt in your return package for both proof of purchase and easy referencing. If you can't find it then please contact us before sending back the goods so we can confirm you've purchased the goods through us.
If you haven't already contacted us, please include a letter describing what you would like done with your return.
Our return address is:
Fergo's Tackle World
Shop 3d 145 King Street
Warrawong, NSW 2502